Can I use metric units?
Yes, ShapeUp Club works with both metric units (EU), Imperial System (UK), US System and also with kJ (AU). You can choose the system that suits you best.
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I have forgotten my password, what should I do?
If you have forgotten your password you can create a new one here.
Contact us if you still have problems login in to your account.
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Can I use ShapeUpClub.com without an iPhone or Android smart phone?
Yes, you are not bound to have an iPhone or Android phone to use the online service. Just create an online account for FREE and you are ready to go!
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How are the percentages of nutritions calculated?
The percent in ShapeUp Club are based on Energy Percent (E%). This means that they are based on percent of the total calorie intake. As fat contains more energy than protein it will show up as a higher percent in the charts. E% is standard when tracking what you are eating and used by almost every weight tracking program.
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What is a cookie and how does ShapeUp Club use them?
A 'cookie' is a small file containing a string of characters that is sent to your computer when you visit a website. At ShapeUp Club we use cookies to improve the quality of our service. You'll need to have cookies enabled in order to use your ShapeUp Club Account.
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Is ShapeUp Club free to use?
YES! There is no time limit or anything using ShapeUp Club, regarding both the iPhone app and the website.
You can use all of our core functionalities for free, without having to subscribe to anything.
ShapeUp Club comes in two versions; FREE and GOLD.
Find more info here: Read more about Gold
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How can I get ShapeUp Club on my Android smart phone?
ShapeUp Club is available for all new Android smart phones. You can download
the app from the Android Market. When using the app
together with ShapeUpClub.com you can sync all your data between these
two. Use the app when on the move and the website to get an overview
of your progress.
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For which Android smart phones is ShapeUp Club available?
ShapeUp Club for Android is available for most new smart phones. Please contact us if you have any problems with using ShapeUp Club for Android.
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Can I use the Android app without an account at ShapeUpClub.com?
Today it’s required to register an email address in order to use ShapeUp Club. We have chosen to do so in order to simplify the access to both the Android app and the website. Your email address will only be used for logging into your account, and not to send advertisements or such to you.
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Does the Android app work without Internet connection?
Yes, when you are logged in you can use the app with out Internet connection. You can do all common stuff like add food, track weight and so on. Without an Internet connection you cannot use the online database or sync with ShapeUpClub.com. However you can still use the food you have downloaded from the online database to your personal database.
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How do I sync my iPhone with ShapeUpClub.com?
To get your account synced with your iPhone app, login with your
ShapeUpClub.com account in the app and follow the instructions.
We recommend you to
sync using a Wifi connection. Please do not exit your application
while the sync is in progress. You will get confirmation when the sync
has finished.
Please note that you can use the iPhone app without an internet
connection. You can of course also use
ShapeUpClub.com without the iPhone app.
If you have any problems syncing please contact us so we can fix this
for you.
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Does the iPhone app work without Internet connection?
Yes, you can use the ShapeUp Club iPhone app without an Internet connection. You can do all common stuff like add food, track weight and so on. Without an Internet connection you cannot use the online database or sync with ShapeUpClub.com. However you can still use the
food you have downloaded from the online database to your personal database.
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How can I get ShapeUp Club on my iPhone or iPod Touch?
ShapeUp Club is available for iPhone and iPod touch. You can download
the app from the iPhone App Store. When using the iPhone/iPod app
together with ShapeUpClub.com you can sync all your data between these
two. Use the app when on the move and the website to get an overview
of your progress.
You can of course use ShapeUpClub.com without the iPhone app.
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Can I use the iPhone app without an account at ShapeUpClub.com?
Today it’s required to register an email address in order to use ShapeUp Club. We have chosen to do so in order to simplify the access to both the iPhone app and the website. Your email address will only be used for logging into your account, and not to send advertisements or such to you.
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My diary in the iPhone app is empty
If you are using iOS4 the solution might be that you need to close the app and open it again. To close the app:
- Double tap the home button
- In the list of apps, hold down the ShapeUp Icon until you see a red button to close it
- Open ShapeUp Club app again
If that didn't work please restart your iPhone and try again. If that didn't help you might need to reinstall the application:
- In the home screen of your iPhone hold down the ShapeUp Club icon until it starts shaking
- Tap the button to delete
- Install from App Store again
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How do I pay for my ShapeUp Club Gold account?
We use PayPal as our payment provider - because it's a safe and reliable partner for money transactions on the internet. ShapeUp Club does not save or in any ways handle your credit card information.
You can pay using your ordinary credit card or your PayPal account.
You can choose between these three different membership options.
- $3 a month for 12 months
- $5 a month for 3 months
- $7 a month for 1 month
You always pay for your subscription in advance before each billing cycle. At the beginning of each billing period, you will be automatically billed using your valid credit card. You can at any time cancel your membership and your membership is still valid for the subscription time you already paid for.
You can also choose to pay from within the iPhone app using iTunes account.
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Where can I find more information about my ShapeUp Club Account?
When logged in at ShapeUpClub.com your membership information can be found in the Settings section. You can find details about your subscription and change membership type.
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